AT IVISION, WE ARE DEDICATED TO PROVIDING A SEAMLESS AND LUXURIOUS SHOPPING EXPERIENCE, FROM OUR BESPOKE SERVICES TO OUR ALL-DAY WEAR COLLECTION. WHETHER YOU'RE SHOPPING FROM HONG KONG OR ANYWHERE ELSE IN THE WORLD, WE AIM TO ENSURE YOUR COMPLETE SATISFACTION. BELOW ARE THE DETAILS OF OUR RETURN AND EXCHANGE POLICIES. PLEASE REVIEW THEM CAREFULLY.

INTERNATIONAL RETURNS

WE OFFER A 21-DAY RETURN POLICY FOR ALL INTERNATIONAL ORDERS PLACED ON IVISION.COM. TO ENSURE A SMOOTH RETURN PROCESS, PLEASE NOTE THE FOLLOWING:

• CONDITION: ITEMS MUST BE RETURNED IN THEIR ORIGINAL, UNWORN CONDITION WITH ALL TAGS ATTACHED.
• RETURN PROCESS: PLEASE INITIATE YOUR RETURN WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO ENSURE IT REACHES US WITHIN THE 21-DAY RETURN PERIOD. INCLUDE A NOTE WITH YOUR ORDER NUMBER INSIDE THE RETURN PARCEL. WE RECOMMEND USING TRACKED MAIL, AS WE CANNOT BE RESPONSIBLE FOR LOST ITEMS.
• CUSTOMS AND DUTIES: ENSURE YOUR PARCEL IS MARKED AS "RETURNED GOODS" ON ALL CUSTOMS AND POSTAL FORMS TO AVOID DELAYS. ANY DUTIES INCURRED DUE TO INCORRECT CUSTOMS DECLARATIONS WILL BE DEDUCTED FROM YOUR REFUND.
• SHIPPING COSTS: CUSTOMERS ARE RESPONSIBLE FOR THE RETURN POSTAGE.
• PROCESSING TIME: RETURNS ARE PROCESSED WITHIN 10 DAYS OF RECEIPT. YOU’LL RECEIVE AN EMAIL CONFIRMATION ONCE YOUR REFUND HAS BEEN ISSUED.

INTERNATIONAL EXCHANGES

EXCHANGES FOR A DIFFERENT SIZE OF THE SAME ITEM ARE ACCEPTED WITHIN 21 DAYS OF RECEIPT, PROVIDED THE ITEM IS IN ITS ORIGINAL CONDITION WITH TAGS ATTACHED. HERE’S WHAT YOU NEED TO KNOW:

• CONDITION: ITEMS MUST BE IN THEIR ORIGINAL, UNWORN STATE WITH ALL TAGS ATTACHED.
• EXCHANGE PROCESS: INCLUDE YOUR ORDER NUMBER INSIDE THE RETURN PARCEL. WE ONLY SEND EXCHANGE ITEMS TO THE ORIGINAL DELIVERY ADDRESS. FOR A DIFFERENT ADDRESS, PLEASE PLACE A NEW ORDER AFTER RETURNING THE ORIGINAL ITEM.
• CUSTOMS AND DUTIES: AS WITH RETURNS, ENSURE YOUR PARCEL IS MARKED AS "RETURNED GOODS" TO AVOID DELAYS. ANY DUTIES INCURRED DUE TO INCORRECT CUSTOMS DECLARATIONS WILL BE DEDUCTED FROM YOUR REFUND.
• SHIPPING COSTS: RETURN POSTAGE IS THE RESPONSIBILITY OF THE CUSTOMER, AND WE RECOMMEND USING TRACKED MAIL.
• PROCESSING TIME: EXCHANGES ARE PROCESSED WITHIN 10 DAYS OF RECEIPT. IF YOUR REQUESTED SIZE IS OUT OF STOCK, A REFUND WILL BE ISSUED INSTEAD.

STEPS FOR RETURN/ EXCHANGES

• STEP 1  - REFUND AND EXACHGE DEPENDS ON THE TIMELINE THE LOCATION OF WHERE OUR CUSTOMERS IS BASED IN, PLEASE LIST OUT THE REASON FOR REFUND AND EXCHANGE.
• STEP 2- ATTACHED PICTURES AND AWAITED FOR OUR CUSTOMER TEAM TO GET BACK TO YOU.
• STEP3 - ATTACHED PICTURES AND REASONS FOR EXCHANGE OR RETURN TO REFUND@IVISION.COM FOR FURTHER NOTICE AND WE WILL MAKE SURE TO SORT OUT THE ISSUES AND PROCEED AS SOON AS POSSIBLE

PRODUCT ISSUES OR DAMAGES

IF YOU RECEIVE AN ITEM WITH A FACTORY FAULT OR DAMAGE, PLEASE NOTIFY US IMMEDIATELY BY EMAILING HEY@IVISION.COM BEFORE THE ITEM IS WORN. WE WILL ADDRESS THE ISSUE AS QUICKLY AS POSSIBLE.

PARCEL RETURNED TO SENDER

IF YOUR PARCEL IS RETURNED TO US, YOU’LL BE NOTIFIED BY EMAIL AND REFUNDED MINUS SHIPPING COSTS, COURIER FEES, AND ANY DUTIES INCURRED. PLEASE NOTE, WE ARE NOT RESPONSIBLE FOR MISSING OR DELAYED PARCELS THAT FAIL TO BE DELIVERED BACK TO US DUE TO UNCLAIMED PARCELS OR FAILED DELIVERY ATTEMPTS. USE THE PROVIDED TRACKING INFORMATION TO ENSURE SAFE DELIVERY

NON-RETURNABLE ITEMS

PLEASE NOTE, THE FOLLOWING ITEMS ARE NON-RETURNABLE:

• SALE ITEMS OR GIFT CARDS
• SWIMWEAR WITH A BROKEN HYGIENE SEAL
• JEWELRY, SHOE CHARMS, AND UNDERWEAR (DUE TO HYGIENE REASONS)

DISCLAIMER

FREQUENT RETURNS OR UNUSUAL PATTERNS MAY BE FLAGGED IN OUR SYSTEM. IF WE DETECT POLICY ABUSE, WE MAY CANCEL OR REFUSE CURRENT OR FUTURE ORDERS AND RETURNS.

YOU CAN REVIEW OUR TERMS OF SERVICE HERE.

THANK YOU FOR CHOOSING IVISION. WE ARE HERE TO ASSIST WITH ANY QUESTIONS OR CONCERNS REGARDING YOUR ORDER.